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Frequently Asked Questions​

Can I try before I buy?

Absolutely! Everyone can try elmah.io completely free for 21 days, no credit card required.

Yes, you can upgrade or downgrade at any time on the organization settings page.

Not at all. Our simple setup means elmah.io can be integrated within a couple of seconds, just by installing a NuGet package.

A message is the timestamp, title and additional data that you log when an error occurs, log an information message through log4net etc. An application is a container for messages. How you chose to group your messages, is entirely up to you.

We focus all our efforts on one language - .NET - and we do it well. Other services may support a ton of other languages but if you only use .NET then why pay for all the rest? That's our opinion...

Not a problem. If you decide that elmah.io isn't for you simply cancel your subscription from your organization settings page.

We always charge in USD. For some countries, we include TAX on the amount but both the subscription amount and the TAX amount will be charged in USD.

Yes, custom invoices and quotes are available on the annual Business+ and Enterprise plans. When paying with a credit card through the elmah.io app, downloadable invoices are available for all purchases made with the credit card (subscriptions, upgrades, and top-ups). When invoiced manually, we offer payment options like wire transfer and PayPal. Paying with a physical check is available on the annual Enterprise plan. When paying without a credit card added to your subscription, top-ups will not be available and you will need to upgrade to a larger annual plan to get more log messages per month.

Yes, we offer to fill out custom documents when purchasing an annual Enterprise plan. Custom documents can be questionnaires, security audits, and similar. All plans will have an option to receive a signed version of our DPA to make sure that we follow the requirements part of GDPR. We use the same DPA for all of our customers. The legal implications from have multiple DPAs are very complex and both time and money-consuming, why this is not something that we allow on the fixed plans on elmah.io. Reach out to hear about the possibilities of using your DPA by purchasing a custom subscription (priced above the annual Enterprise plan).

Of course. Get in touch to talk about your needs.

Yes! Within the first 14 days, we offer a full refund. Check out our Refund Policy for details.

Always! Simply ask away.

Startups, MVP and Open Source

elmah.io for Startups

To help startups grow, we offer 12 months at a discounted price. Stop worring about if your website works and free up time to build your business.

Startups apply for Business (save $539)

Read more about elmah.io for Startups.

MVPs and User Groups

We would like to honor influential people in the .NET world. Apply for a free subscription a MVP or contact us about sponsoring your user group.

MVPs apply for a free Personal subscription.

Read more about Microsoft MVP, ASPInsiders, Umbraco MVP and User Group sponsorships.

Free for Open Source

We love open source at elmah.io. Apply for a free Small Business subscription for your project.

Open Source apply for Small Business

Read more about Open Source licenses and your possibilities as a Blogger.